Frequently Asked Questions
Everything you need to know about bringing curated design into your home.
What is the typical lead time for furniture delivery?
In-stock items are generally dispatched within 3-5 business days. For larger furniture pieces or pre-order items, delivery can take between 2 to 6 weeks depending on your location and the specific artisan manufacturer.
Do you offer international shipping for home decor?
Yes, we ship smaller decor items and textiles worldwide. However, due to size and weight restrictions, international shipping for large furniture pieces is quoted on a case-by-case basis. Please contact our concierge team for a custom quote.
What is your return policy for change-of-mind purchases?
We want you to love your space. You can return most items within 14 days of delivery for a store credit or exchange, provided they are in original condition and packaging. Please note that custom-made furniture and clearance items are final sale.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.
Are your products covered by a warranty?
All Arrival Hall furniture pieces come with a 12-month manufacturer’s warranty against structural defects. This does not cover general wear and tear, or damage caused by improper maintenance or environmental factors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Afterpay and Klarna for eligible purchases.